Privacy Policy

CLIENT CONTACT PROMISE:

At EHHLY, we value your privacy and strive to keep you informed about our products and services only if you choose to hear from us. We are committed to ensuring that you have control over your personal information. Here's our promise regarding client contact:

We do not share your personal information with third parties for their own advertising purposes.
We use your personal information to enhance your experience with our products and services.
Our communication with you is either necessary (such as order confirmations and shipping notifications) or requested (such as newsletters you've signed up for). This includes:
Exclusive offers.
Information about new products and services.
Tips to optimize your use of our products and services.
Requesting feedback on how we can improve.

WHAT THE POLICY COVERS:

We are dedicated to safeguarding your personal data and your rights concerning its collection, processing, and storage. Hence, we've formulated this privacy and cookies policy which:

Describes the type of personal data we collect.
Explains how and why we collect and use your personal data.
Details when and why we share personal data within EHHLY and with other entities.
Outlines your rights and choices regarding your personal data. This Policy is applicable whenever you utilize our services, whether through online shopping, phone transactions, or any of our websites where this Policy is published. It also applies when you contact us or we reach out to you regarding our services. Please note that our third-party suppliers and companies may collect and use your personal data to fulfill your orders. Our websites may contain links to other websites operated by third-party companies with their own privacy policies. We encourage you to review these policies before providing any personal data.

PERSONAL DATA WE COLLECT:

We collect information that you provide to us, such as your name, address, date of birth, phone number, email address, and payment details. We also gather data about your interactions with our products and services, including your order history, items added to your cart, and incomplete checkouts. Your account login details, device information (such as brand, model, browser, and IP address), and engagement with our electronic communications (e.g., email open rates, link clicks) are also collected to enhance our services and communications with you.

HOW AND WHY WE USE PERSONAL DATA:

Customer Service: We process your data to manage your account, process orders and refunds, and assist with any service-related issues.
Cookies: We use cookies and similar technologies to improve your online experience and tailor our services. Some cookies are essential for our website's functionality, while others help us analyze website usage, develop and enhance products, detect and prevent fraud, and deliver relevant advertising.
Personalization: We use your browsing and purchase history to understand your preferences and offer personalized suggestions and services.
Connect and Interact: We utilize your data to provide support, invite you to surveys or market research activities, and manage promotions and competitions.

SHARING PERSONAL DATA WITH SERVICE PROVIDERS:

We collaborate with associates, contractors, and agencies to process your personal data on our behalf. We only share data with service providers that meet our ethical and technical standards for data processing and security. These providers help us improve our services, manage advertising, and process transactions securely. We also share data with payment providers for transaction processing and fraud prevention purposes.

SHARING PERSONAL DATA WITH OTHER ENTITIES:

We may share personal data with third-party companies under specific circumstances:

As required by law or government authorities.
To protect our legal rights, including fraud prevention and risk reduction.
In the event of a business sale, transfer, or reorganization.

HOW WE PROTECT YOUR PERSONAL DATA:

We employ physical, electronic, and procedural measures to safeguard your data. This includes encryption during data transmission, limited employee access, identity verification, and privacy controls. While we take every precaution to protect your data, we cannot guarantee its absolute security during internet transmission.

MARKETING AND MARKET RESEARCH:

We may send you relevant offers and updates about our products and services via email if you've consented to receive such communications. You have the option to manage your marketing preferences and opt-out of marketing communications at any time. We also conduct market research activities to improve our services and may contact you for feedback.

COOKIES AND SIMILAR TECHNOLOGIES:

We use cookies and similar technologies to enhance your online experience, improve website performance, deliver targeted advertising, and measure marketing effectiveness. You have the ability to manage your cookie preferences through your browser settings, although disabling certain cookies may impact website functionality.

YOUR RIGHTS:

You have the right to access, correct, or delete your personal data stored in our systems. You also have the right to object to or restrict data processing in certain situations. If you wish to exercise these rights or have any inquiries about your personal data, please contact us as described below.

For further details regarding our Privacy Policy, including how to contact us and our data retention practices, please visit our website or contact our Customer Service team.