Return Policy

EHHLY Return Policy

Effective Date: [2024/4/1]

Policy Overview

At EHHLY, we are committed to providing our customers with a quality shopping experience. Our return policy ensures fairness and transparency for all transactions made on our platform. Please review the following details carefully before making a purchase.

Return Window

Customers may request a return within 30 days from the date of purchase. After this period, we regret that we cannot accept returns or offer refunds.

Condition of Returned Items

Returned items must be in their original packaging, unused, and in a resalable condition. We reserve the right to reject returns that do not meet these criteria.

Return Process

1. Contacting Us: To initiate a return, please contact us at info@ehhly.com with your order number and reason for return.

2. Approval and Instructions: Once your return request is approved, we will provide you with detailed instructions on how to return the item(s).

3. Inspection and Refund: Upon receiving the returned item(s) and verifying their condition, we will process your refund. Please note that shipping costs are non-refundable.

Exceptions

Certain items are not eligible for return or refund, including:

• Personalized or customized products.
• Items marked as final sale or clearance.
• Products damaged due to misuse or negligence.

Customer Responsibilities

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

• Packaging: Please ensure that returned items are securely packaged to prevent damage during transit.

Contact Information

For any questions or assistance regarding our return policy, please contact us at info@ehhly.com. We are here to help!

Thank you for shopping with EHHLY. Your satisfaction is our priority.

Note: This return policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.