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Refund Policy

EHHLY Refund Policy

Effective Date: [2024/4/1]

Policy Overview

At EHHLY, we strive to ensure customer satisfaction with every purchase. Our refund policy outlines the guidelines and procedures for receiving a refund for eligible orders. Please review the following information carefully.

Refund Eligibility

Refunds are applicable under the following circumstances:

  1. Defective or Damaged Items: If the item you received is defective or damaged upon arrival, you may request a refund.
  2. Order Cancellation: Orders that are canceled before shipment are eligible for a full refund.
  3. Non-Delivery: In the event of non-delivery due to our fault or shipping carrier issues, a refund will be issued.
  4. Return of Eligible Items: Items returned within our specified return window and meeting our return criteria are eligible for a refund.

Refund Process

  1. Contacting Us: To request a refund, please contact us at info@ehhly.com with your order number and reason for the refund request.

  2. Approval and Instructions: Upon reviewing your request, we will notify you of the approval status and provide instructions for returning the item(s) if applicable.

  3. Refund Issuance: Once we receive the returned item(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

Refund Timeframe

The time it takes for your refunded amount to reflect in your account may vary depending on your payment method and financial institution. We strive to process refunds promptly upon approval.

Exceptions

Please note the following exceptions to our refund policy:

  • Customized or personalized items are not eligible for refunds unless they are defective or damaged.
  • Final sale or clearance items are non-refundable.
  • Shipping costs are non-refundable unless the return is due to our error.

Contact Information

If you have any questions or require further assistance regarding refunds, please contact us at info@ehhly.com. Our customer support team is here to assist you.

Thank you for choosing EHHLY. We value your satisfaction and look forward to serving you again.

Note: This refund policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact us directly.