Shipping Policy
At EHHLY, our focus is on crafting high-quality products at the lowest possible prices, always delivered to you in an ideal manner, and free of charge!
Delivery Fee
No delivery fees apply; all orders qualify for fast and free shipping.
Shipping locations
- Shipping costs apply only to addresses within the United States, excluding Alaska, Hawaii, and Puerto Rico.
- We do not deliver to PO Box, APO, or FPO addresses.
Shipping Methods
All orders will be shipped using UPS, FedEx, or USPS.
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Please be aware that most orders typically arrive within 4-8 business days, although some orders may take longer than 8 business days to reach you. In-stock orders are processed promptly, usually on the same day or the following day. However, there may be occasional delays. If your order is in stock, it will be shipped on the next business day. Please note that all timeframes are based on business days.
If you choose to pay by credit card, your order will be charged within 24 hours. Once payment is received, items will be shipped on the next business day. If you order multiple items from different shipping locations, they may be shipped separately, with delivery times ranging from 4 to 8 days depending on the destination and shipping carrier. Some orders may take longer than 10 business days to arrive.
If a shipment is not fulfilled or shipped after the label is created, you have the option to cancel your order or receive partial refunds. Order processing may experience delays due to force majeure, but we strive to process your order promptly whenever possible, weather permitting.
EHHLY takes every reasonable precaution to safeguard products during shipping. Nevertheless, there is a possibility of products sustaining damage during transportation from our shipping center to your homes or businesses. If you receive damaged items, please promptly request a refund or return by selecting the relevant item from "My Orders" within three business days of receiving your package. Please make note of any visible damage such as dents or scratches, and take digital photos to send to EHHLY. Providing photos will assist us in expediting your refund process.
Order Processing and Shipping Information
Warehouse Address
2760 Faith Industrial Dr, Buford, GA 30518, USA
Processing and Shipping Days by Region
| Region | States Included | Processing Day | Shipping Day | Total Days | Notes |
|---|---|---|---|---|---|
| Southeast | GA, FL, AL, SC, NC, TN, VA, KY | 1 business day | 1-2 business days | 2-3 business days | Orders processed and shipped quickly from GA warehouse. |
| Southwest | TX, OK, AR, LA | 1-2 business days | 3-4 business days | 4-6 business days | |
| Midwest | IL, IN, OH, MI, WI, MN, IA, MO, KS, NE, SD, ND | 1-2 business days | 3-4 business days | 4-6 business days | |
| Northeast | NY, PA, NJ, DE, MD, CT, RI, MA, NH, VT, ME | 1-2 business days | 3-4 business days | 4-6 business days | |
| West Coast | CA, OR, WA, NV, AZ, ID, UT | 2-3 business days | 4-5 business days | 6-8 business days | |
| Mountain | CO, WY, MT, NM | 2-3 business days | 4-5 business days | 6-8 business days | |
| Pacific | AK, HI | 2-3 business days | 5-7 business days | 7-10 business days | May take longer due to distance and transportation logistics. |
Free Shipping Conditions
- Free shipping is available for all orders (no minimum amount required).
Additional Information
- Processing Days: Business days from Monday to Friday.
- Shipping Days: Business days from Monday to Friday.
- Most orders typically arrive within 4-8 business days, but some orders may take longer, especially to remote areas.
- If you receive damaged items, request a refund or return within three business days of receiving your package. Note any visible damage (dents, scratches) and take digital photos to expedite the refund process.
EHHLY strives to safeguard products during shipping but cannot prevent all damage. Promptly report any issues to ensure a quick resolution.
Example Weekday Processing and Shipping
| Day | Processing Day | Shipping Day | Notes |
|---|---|---|---|
| Monday | Day 1 | Day 2 | Orders processed and shipped quickly. |
| Tuesday | Day 1 | Day 2 | |
| Wednesday | Day 1 | Day 2 | |
| Thursday | Day 1 | Day 2 | |
| Friday | Day 1 | Day 2 | |
| Saturday | No Processing | No Shipping | Orders processed on Monday. |
| Sunday | No Processing | No Shipping | Orders processed on Monday. |
Notes:
- Southeast Region: Includes Georgia, Florida, Alabama, South Carolina, North Carolina, Tennessee, Virginia, and Kentucky.
- Southwest Region: Includes Texas, Oklahoma, Arkansas, and Louisiana.
- Midwest Region: Includes Illinois, Indiana, Ohio, Michigan, Wisconsin, Minnesota, Iowa, Missouri, Kansas, Nebraska, South Dakota, and North Dakota.
- Northeast Region: Includes New York, Pennsylvania, New Jersey, Delaware, Maryland, Connecticut, Rhode Island, Massachusetts, New Hampshire, Vermont, and Maine.
- West Coast Region: Includes California, Oregon, Washington, Nevada, Arizona, Idaho, and Utah.
- Mountain Region: Includes Colorado, Wyoming, Montana, and New Mexico.
- Pacific Region: Includes Alaska and Hawaii.
Order Tracking
Each order you place will result in at least two emails being sent to you.
Upon placing an order, you will receive an Order Acknowledgement email containing your order details. Additionally, you will receive another Order Acknowledgement email once your item ships. This email includes your order number, carrier information, date and time of order, status, and tracking numbers for any shipped items. To track your shipment and determine its exact location, please visit the official carrier website.
Notification
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Prior to making payment, please ensure that your shipping address is accurate as this will be the address to which we will ship your order.
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We are not responsible for return shipping costs if a product does not meet your expectations or if you place an incorrect order.
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UPS will handle dispatch for items weighing less than 150 lbs, while items exceeding 150 lbs will be shipped via truck.
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Please note that Covid-19 may lead to delays in delivery.